Reservation Policies

Reservation Policies

By confirming the booking process, you authorize the hotel Arenal Springs to charge the total amount of the reservation to your credit card
If there is any problem with the credit card transaction throughout the booking. If so, you must register a new card in order to obtain confirmation
The result of the payment for your transaction will appear on your statement on behalf of Arenal Vimai SA

All rates do not include a 13% tax

Cancellation and Refunds Policies

1. Cancellations without any Charge, 30 days or more before the Check-In Date throughout the year.
2. Cancellations made between 15 and 29 days before the Check-In Date will incur a 50% charge.
3. Cancellations made 14 days before the Check-In date will incur a 100% charge. Or depending on the cancellation reason, an applicable credit note will be granted for future reservations for a period of one year. (EXCEPTIONS ONLY)
4. There are no refunds for Early Check Out or no show.
5 . Cancellations must be received in writing to our email info@hotelarenalsprings.con and

Impossibility of Performance

I agree that the Hotel Arenal Springs is not liable in the event of natural disasters, fire, blockades, government order or other circumstances beyond our control

Privacy Policy and Legal Statement

The hotel is committed to maintaining the strictest confidence in all information relating to our guests, in-house. Do not disclose the information you enter on our website to any other source. This information will be for the exclusive use of Hotel Arenal Springs, under penalty of applicable law. We will never give out your e-mail address for any reason.

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